Run of the Mill
It looked like most of their lunch items tended be some sort of sandwich, but I wasn't really in the mood for that so I ordered the nachos. The menu said you had the option of ordering the nachos with chili with meat or a vegetarian chili and I went with the vegetarian chili - I know, so health conscious. When the staff person came out with my plate of nachos, I was surprised to see what was on the plate. There was the typical chips & cheese, but then there were large chunks of fresh tomato and 3 small plastic dressing containers for salsa, sour cream, and guacamole. This was fine, but I was curious as to where my vegetarian chili had disappeared to. I went back up to the counter and mentioned something to the server about not receiving any chili and he responded, "Oh yeah...we don't actually have any vegetarian chili today."
I was rather surprised and returned to my seat wondering why I had just now been informed of this. It's not like I was hiding in the restaurant somewhere - it would have been nice if he'd told me beforehand that one of the main ingredients of my dish was not available. Since I have no problem with meat, I figured it'd be an easy solution to just go back to the counter and ask for a side of regular chili that I could put on my nachos. This time, I went and asked the guy again and one of his co-workers informed me, "We don't make chili anymore." At this point, I decided this entire experience was a waste of time.
As I was walking out the door, I informed the staff that it might be a good idea to take things off the menu if you have no intention of serving them the way they are described on the menu. It was really frustrating to deal with people who seemed to have no interest in taking care of their customers or fixing potential problems. One thing is certain, I now know where I fall on the love/hate side of the debate about Mill Mountain Coffee & Tea.
Mill Mountain Coffee & Tea
112 Campbell Avenue SE, Roanoke, VA 24011